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Hey...please get in contact if you need any help with anything. 

You have various options depending on what you would like to do. 

Please do check the FAQ's below and if it is more help with site navigation or features then maybe the Help Videos will answer your questions. 

Failing that please use the Support Form below or the Chat Icon at the bottom of the page. I will get back to you as quickly as I can. 

Don't forget I also offer a One-to-One Chat service for a quick 15 minute meeting if that is helpful. The link to book is at the bottom of My Dashboard.

Visit Our Help Videos For Site Assistance

If your subscription is current then please try logging out of your account, clearing your browser cache and then logging back in again. If this does not fix the issue please contact us using the form below and let us know what page you are receiving this error for.

These things happen! Don’t worry though, your account will not be cancelled until your payment fails 3 times. If you pay by credit card and you know that your card details have changed then please look for an email from us which will include a link to update your card details. Once you change your card details your payment will be processed immediately. If you pay by PayPal please ensure that there are adequate funds in your account so that payment will go through when it is tried again. Payment will automatically be tried again by our payment processors 5 days after a failed payment, but you will lose access to the Active-Rest until payment is successful. If your subscription is cancelled due to 3 failed payments, you will need to sign up with a new subscription if you would like to regain access to Active-Rest. Please contact us using the form below if you have any further questions about failed payments.

When you pause your account you will lose access to all of our membership content. We do not put any set time limit on the length you can pause for, however due to restrictions by our payment processors we must have a known start date to resume billing once again.

You can edit your billing details at any time by clicking on the Account link and following the instructions to access our secure Customer Hub.

You are solely responsible for properly cancelling your account/subscription. An email or support request to cancel your account is not considered cancellation. You can cancel your account at any time by clicking on the Account link and by following the instructions to access our secure Customer Hub. Our Customer hub provides a simple no questions asked cancellation link.

Yes, you can. To do so please fill in the contact form below and tell us the exact date at which you would like to resume your membership.

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If your question isn’t answered above please use the form below to get in touch with our support team and we’ll get back to you as soon as we can. Our email support hours are Monday-Friday, 9am to 5pm CET (European time) and we’ll aim to get back to you as quickly as possible.

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